Windows 10 – How to reset the system and remove all of my personal files Please backup your personal files, then reset the system, learn more about If the problem persists after all troubleshooting steps are completed. If you ever create a restore point or an automatic system restore point, try to restore the system to restore point which is closest to the last normal startup of the system, learn more about How to use restore point to restore the system. If the drive is still missing after using the troubleshooter, continue to the next step.Ĥ. Follow the on-screen prompts to detect and resolve problems. In the Troubleshoot window, select ③ and click on ④.ģ-3. Type and search in the Windows search bar ①, then click on ②.ģ-2. Use the Hardware and Devices troubleshooterģ-1. To test if Windows is able to recognize the drive.ģ. The driver will be automatically installed after the computer restarts. If the option does not display that is meaning the drive is enabled already, please continue to the next step.Ģ-3. To test if Windows is able to recognize the drive. Check on the arrow next to ③, then right-click on ④ and select ⑤. Type and search in the Windows search bar ①, then click on ②.Ģ-2. Enable and reinstall driver in Device ManagerĢ-1. How to use EZ Flash to update the Notebook BIOS versionĬheck Windows Update, learn more about How to execute Windows Update.Ģ.
How to use Winflash to update the BIOS version in Windows system Update BIOS to the latest version, learn more about If CD/DVD drive is not seen in the File Explorer, it means Windows does not recognize the drive, please refer to the following troubleshooting steps.ġ. To manually eject the optical drive tray, insert a straightened paper clip into the manual eject hole until the drive tray opens For more details, refer to the Using the optical drive section. **Tips: The Manual Eject hole may be different based on different models, please refer to the User Manuals.Ħ. ※ Note: Use the manual eject hole only when the electronic eject button does not work. Find the small hole on the faceplate of CD/DVD drive. If the problem persists, please continue the following steps.ĥ. In the This PC window, select for the and right-click the icon ④, then click on ⑤.Ĥ. In the File Explorer window, click on ③.ģ. Type and search in the Windows search bar ①, then click on ②.Ģ. **Tips: The Eject button may be different based on different models, please refer to the User Manuals.ġ. If you experience that the CD/DVD drive tray is stuck after pressing the eject button, please refer to the following troubleshooting steps. If you experience the CD/DVD drive problems, please refer to the cases and its troubleshooting steps. Troubleshooting - How to fix CD/DVD drive problems
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